Ayalabar
Ayalabar
REASON FOR RETURN
DATE OF PURCHASE (if you can't remember please estimate)
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SPECIAL INSTRUCTIONS

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Repairs & Returns



Repairing your Ayala Bar Jewellery



• Items are eligible for repair within 6 months of purchase.
• Receipt or proof of purchase from AYALABAR.CO.ZA must be included.
• Customers are liable for the cost of sending items for repair, but return postage of said items, once they have been repaired, is covered by AYALABAR.CO.ZA.
• When returning an item, please use a method of shipping that you can track as we cannot be responsible for items we did not receive.
• Repairs may take 5 to-7 weeks to be returned.
• Repairs are not valid if your piece has been repaired or had workmanship done outside by other jewelers or parties other than Ayala Bar Design.
• Repairs covered by our Warrantee include damage due to defects in workmanship.
• Due to the nature of our products, we may not be able to order certain components or parts needed to repair older items. In such cases we will do our best to find similar looking substitutes.
• Place invoice or proof of purchase with your jewellery in a well-padded box. Do not use padded envelopes. A box is essential to protect the jewellery.
• Please email us at customerservice@ayalabar.co.za before returning an item for repair.




Repair Submission Form



1. Complete and Submit Repair Form
2. Place invoice or proof of purchase with your jewellery in a well-padded box. Do not use padded envelopes. A box is essential to protect the jewellery.




Returns



If, for whatever reason, you are dissatisfied with your purchase, you can return it to Ayala Bar within five days of delivery date; subject to conditions below. Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.




Refunds and Credits



Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. Once we receive and inspect the product we will credit your account. Please allow seven days for a credit to appear on your account.




Conditions



• Please read all conditions below. If conditions are not met, AYALABAR.CO.ZA reserves the right to refuse the return.
• All returned items must be unused, in new condition. No returns on products which have been worn and/or show any signs of use.
• All returned items must be in their original unaltered packaging and must include all packing material and the product card.
• Proof of purchase from AYALABAR.CO.ZA must be included.
• Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer's equivalent model.




Return Submission Form



1. Complete and Submit Return Form
2. Place invoice or proof of purchase with your jewellery in a well-padded box. Do not use padded envelopes. A box is essential to protect the jewellery.
Copyright © 2011 Heletta Marais Jewellery.